We provide a comprehensive call and chat solution for any business in Arabic and English. We simply don’t just answer a call or attend a chat, we devise a comprehensive communications strategy and processes that will ensure consistent and a customer first philosophy at its heart. Using cutting edge cloud technology and CRM solutions coupled with regular training and quality assurance, we empower your business with a turnkey service with your Customers at the heart of the service delivery.
Customer Service ain't process driven actually it is, Customer driven!
The Tongue Can Paint What the Eyes Can't See
We deliver on the following call centre services in both English and Arabic:
✓ Inbound Call Handling
✓ Outbound Calling
✓ Telemarketing and Sales
✓ General Customer Support
Skillfully Administered, Words of Comfort
We deliver on the following live chat services in both English and Arabic:
✓ Live Chat
✓ Sales Support
✓ Data Collection
✓ Cart Conversion
✓ General Chat Support
You Don't Close a Sale, You Open a Relationship
We deliver on the following CRM strategies:
✓ CRM Life-cycle Management
✓ Order Fulfillment and Tracking
✓ Post Order Life-Cycle Management
✓ Escalation Management
✓ Relationship Building and KYC Updating
You Are Only as Good as Your Back Office
We deliver on the following back office functions:
✓ Social Media Monitoring
✓ Data Entry for e-commerce
✓ Online and Offline Data Entry
✓ Catalog Management
✓ Financial Reconciliation
We analyse the current state of play, by digging, probing and understanding all aspects of your business - we call this "The Today" Phase.
Implementation and rollout of new network infrastructure, including consolidation.
Having "The Future" Strategy in place we now take this into realisation, using the TCIG plethora of services to implement and deliver all aspects. We call this the "Lets Do It" Phase.
Now having implemented the strategy, we monitor, reflect, analyse and audit the results for the success and learnings, We call this the "Lets Scrutinise" Phase.